Warranty

Essentials 360 appliances purchased directly from 1stsouk.com include a 6-month limited warranty from the date of purchase. Proof of purchase is required.

What the warranty covers

The warranty covers confirmed defects in materials or workmanship arising during normal household use within the warranty period. Depending on the circumstances, 1st Souk may repair the product, replace the affected part, replace the product, or provide another remedy required by applicable law.

What the warranty does not cover

• Accidental damage, misuse, abuse, or neglect;
• Damage caused by incorrect assembly, operation, storage, or cleaning;
• Use with an incompatible voltage, plug, adapter, or power supply;
• Power surges, external electrical faults, or liquid damage;
• Commercial use or use outside normal household purposes;
• Normal wear and tear or cosmetic damage that does not affect operation; or
• Repairs, modifications, or parts not authorised by 1st Souk.

How to make a claim

Email hello@1stsouk.com with your order number, purchase date, a description of the issue, and clear photos or video. Our support team may request reasonable troubleshooting information before approving a repair, replacement, or return.

Do not send a product before receiving return instructions. This warranty applies only to the original purchaser and does not limit any rights available under applicable UAE law.